Politique de confidentialité

Ambero Oasis operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). Ambero Oasis is powered by Shopify, allowing us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, or can be reasonably linked to you or another individual. Personal information does not include anonymous or de-identified information that cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you use the Service, your country/region, and as permitted or required by applicable law:

  • Contact Information: Includes your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.

  • Account Information: Includes your username, password, security questions, preferences, and general settings.

  • Transaction Information: Includes items you view, add to your cart, add to your wishlist, or purchase, return, exchange, cancel, and historical transaction records.

  • Contact Records: Includes information you provide when interacting with us, such as the content you submit when sending a customer support inquiry.

  • Device Information: Includes information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Includes information regarding your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, access or use the Service, contact us, or otherwise provide personal information to us.

  • Automatically collected through the Service: Including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies.

  • From our service providers: Including when we engage them to provide specific technologies and to collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Service: We use your personal information to provide the Service, including fulfilling our contract with you; processing payments; fulfilling and shipping orders; remembering your preferences and items of interest; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with any returns or exchanges; enabling reviews; and personalizing your shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on items you previously purchased or added to your cart and your other activities on the Service.

  • Security and fraud prevention: We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding potential fraud, illegal, dangerous, or malicious activities; ensure public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with others.

  • Communicating with you: We use your personal information to provide you with customer support, respond to your requests, provide efficient service, and maintain our business relationship.

  • Legal reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigating or participating in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and addressing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

  • Disclosing to Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Disclosing to business and marketing partners to provide marketing services and deliver advertisements to you. For example, we collaborate with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy notices. Depending on your country/region, you may have the right to ask us to stop sharing your information for targeted advertising and marketing promotions based on your online activities across different merchants and websites. To exercise the right to opt-out of such information use, please click Here.

  • When you direct, request, or otherwise consent to us disclosing specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration features.

  • Disclosing within our affiliates or corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information about your access to and use of the Service in order to provide and improve the Service for you. The information you submit to the Service will be transmitted to and shared with Shopify and third parties who may be located outside of your country/region to provide and improve the Service. Additionally, to help protect, develop, and improve our business, we use certain Shopify enhancements that consolidate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use the personal information we collect regarding your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as a data controller responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the aforementioned purposes. For more detailed information on how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country/region, you may exercise certain rights regarding your personal information here.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies, as well as their other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewable by other users of the Service and/or users of those third-party platforms, and the use of this information by us or third parties is not restricted. Our provision of such links does not in itself signify our endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you are a parent or guardian and discover that your child has provided us with personal information, you may contact us using the contact details provided below to request the deletion of such information. As of the effective date of this Privacy Policy, to the best of our knowledge, we have not "shared" or "sold" (as those terms are defined under applicable law) the personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you transmit to us may not be secure in transit. We recommend that you do not send us sensitive or confidential information through unsecure channels.

The retention period of your personal information depends on various factors, such as whether the information is necessary to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in specific circumstances, and we may deny your request where permitted by law.

  • Right to Access/Know: You have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request that we delete the personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right to Portability: Under specific circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.

  • Right to Opt-Out of Sale or Targeted Advertising: Depending on your country/region, you may have the right to opt-out of the "sale" or "sharing" of your personal information, or to object to our processing of your personal information for the purpose of "targeted advertising" (as defined under applicable privacy laws). To exercise the right to opt-out of such information use, please click Here. Please note that if you access our website with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat it as an opt-out request for the device and browser you use to access the website based on your location. If we can link the device sending the signal to a Shopify account, the opt-out request will be applied to that account accordingly. To learn more about "Global Privacy Control," please visit https://globalprivacycontrol.org/. Except for the "Global Privacy Control," we do not recognize other "Do Not Track" signals that your web browser or device may send.

  • Managing Communication Preferences: We may send you promotional emails, and you can stop receiving such messages at any time by utilizing the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as notifications related to your account or orders.

If you reside in the UK or the European Economic Area (EEA), subject to exceptions and limitations under local law, you may also exercise the following rights in addition to the above:

  • Right to Object and Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for specific purposes.

  • Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw your consent. Withdrawing consent does not affect the lawfulness of any processing based on that consent prior to its withdrawal.

You may exercise any of the rights described above through the locations indicated within the Service or by contacting us using the contact details provided below. For more detailed information on how Shopify uses your personal information and any rights you may have (including rights relating to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the aforementioned rights. As permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to submit a rights request on your behalf. Before accepting a request from an agent, we will require the agent to provide documentation proving that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact details provided below. Depending on your country/region, you may have the right to appeal our decision by contacting us through the provided contact details, or to submit a complaint to your local data protection authority. If you are located in the European Economic Area (EEA) and wish to view a list of data protection authorities, please click Here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region. If we transfer your personal information outside of the European Economic Area (EEA) or the UK, unless the destination country/region has been deemed to provide an adequate level of data protection, we will employ recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission, or any equivalent contracts issued by the relevant competent authority in the UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at amberooasis@gmail.com or contact us at the following address:

59 Stables Circuit, Doncaster VIC 3108, Australia.

Under applicable data protection laws, we are the data controller of your personal information.