Legal notice

Handmade & Artisan Disclaimer

All items in the Ambero Oasis collection are meticulously handcrafted by our artisans. Due to the nature of handmade, flameworked artistry, and traditional weaving techniques, slight variations in color, size, texture, and shape may occur from piece to piece. These subtle differences are not flaws, but rather the unique signatures of the maker, ensuring that every piece you receive is entirely one-of-a-kind. By placing an order, you acknowledge and accept that the actual product may differ slightly from the photographs shown on our website.

Intellectual Property & Copyright 

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and product designs, is the exclusive property of Ambero Oasis and protected by international copyright laws. Unauthorized use, reproduction, modification, or distribution of our product designs, images, brand identity, or website content without our express written consent is strictly prohibited and will be subject to legal action.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Because our collections celebrate slow craft, our products are highly specialized and often made-to-order (crafted specifically for you upon purchase). Therefore, we do not accept returns, exchanges, or cancellations for "change of mind" once the order has been processed and crafting has begun. Returns are only accepted in the case of items damaged during transit (subject to our Damages policy below) or if the incorrect item was received.

Damages and Issues (Regarding Fragile Items) 

 Please inspect your order upon reception. As our collections include fragile artisan glass and Liuli, we require a continuous, unedited unboxing video as proof of damage during transit.

If your item arrives defective or damaged, you must contact us at amberooasis@gmail.com within 48 hours of delivery. Your claim must include:

  1. The continuous, unedited unboxing video.

  2. Clear photos of the damaged item.

  3. Clear photos of the external packaging (showing the shipping label).

Claims submitted without an unboxing video, or reported after the 48-hour window, may not be eligible for a replacement or refund. We appreciate your understanding, as this allows us to file claims with our shipping partners and continue offering delicate artisan pieces globally.